Terms & Conditions

Sale & Purchase

All goods sold on this website are subject to availability, in the event that the item you purchased is temporarily out of stock, we will contact you to either refund your payment in full or exchange the product to something suitable of equal value from this website.

FLATWHITE® reserves the right to decline any order without an explanation.

All orders placed on this website will be processed in New Zealand dollars. All international orders shipped to countries outside of New Zealand may be subject to local sale tax and/or import duty, customers remain liable for payment if these additional charges occur.

Exchange Policy

Don't like what you've purchased? No worries, we will exchange the product to something suitable of equal value from this website FREE of charge! Simply make sure you contact us within 7 days upon receipt, the item must be in original brand new condition (unwashed and unworn with all labels intact).

Let us know what the situation is, and we will take care of it from there.

Once an order has been placed on this website, we cannot cancel the order.

Faulty items

Received a faulty item? We apologise for the inconveniences caused, we will make sure that you receive a brand new item of equal value. 

An item is considered faulty when obvious defects in material or workmanship is identified within its life expectancy. The item is not considered faulty if it has degraded due to wear and tear or if an item has been misused or abused beyond its intended use. 

Before returning a faulty item, please ensure the garment is washed according to the care instructions and proof-of-purchase is included.

Let us know what the situation is, and we will take care of it from there.

FLATWHITE® will be the sole judge of any claim on Faulty items.

NZ Delivery

We partner with New Zealand Couriers to bring you FREE delivery NZ wide upon purchase, track and trace included. If you prefer to ask for signature upon delivery, please make a note that signature is required when placing an order.

We aim to process your order as soon as we can during business hours, you should receive your order within 1-3 working days once the order has been shipped.

We will email you a confirmation once your order has been shipped, including a tracking number.

It is important that you provide us with a physical street address as we cannot deliver to any PO Box. All orders will be delivered during business hours, if no one is home to collect your item, a call card will be left at your door, please arrange alternate options with the courier company directly.

If the delivery period falls on a public holiday or if the delivery address is rural, it may take a longer to receive your order, but you can always use the Track and Trace number to check the status of your order on the New Zealand Couriers website.

International Delivery

We partner with New Zealand Couriers to bring you express international delivery world wide, track and trace included.

We aim to process your order as soon as we can during business hours, the delivery time-frame for an international order varies depending on the country that you live in, however we aim to get the item to you within 5-20 working days once the order has been shipped.

We will email you a confirmation once your order has been shipped, including a tracking number.

It is important that you provide us with a physical street address as we cannot deliver to any PO Box. All orders will be delivered during business hours.

If the delivery period falls on a public holiday or if the delivery address is rural, it may take a longer to receive your order, but you can always use the Track and Trace number to check the status of your order on the New Zealand Couriers website.

Discounts & Promotions

We are constantly providing discounts and helping those that are in need to become successful. Only one promotional offer (including special offers & discounts) can be used per transaction, the voucher code must be entered during checkout, we cannot apply discounts on any orders that has already been placed on this website.

All promotional offer must be used in conjunction with a purchase from this website, any discounts, vouchers, offers and other promotional materials cannot be exchanged for cash or any other form of currency.

Earn a Free Shirt Promotion

This promotion only applies to new customer referrals, the referrer will receive a unique discount code to get a free shirt when purchasing another shirt from this website, and the discount code may not be used in conjunction with other promotional offers. The discount code will be sent to the referrer within 5 working days from the day a referral purchase has been made. When referring the same person more than once the referrer will only receive 1 free shirt.

Starbucks Coffee Promotion 

‘A week worth of Coffee’ in this promotion stands for 5 $5 Coffee vouchers (Total $25 value) that can be redeemed at any Starbucks in New Zealand. There will be 1 winner per draw and the vouchers cannot be exchanged for cash. The winner must provide a New Zealand postal address and it can take up to 5 working days for the vouchers to be delivered.

Privacy Policy

FLATWHITE® will not disclose any personal information to third parties unless required by law.

Trademarks & Copyright

All contents of this website are protected by Copyright, Trademark and Intellectual Property, FLATWHITE Clothing Ltd (NZ) All Rights Reserved. Any use, printing or distribution of materials on this website without written consent of FLATWHITE Clothing Ltd (NZ) is strictly prohibited.